"Witty, clever and extremely relevant in these godforsaken Zoom times." Zoë Foster Blake
Book on sale now from Penguin Random House.
When business gets hard, it's easy to slip into a 'good old days' mindset. It's bad for you and bad for your business.
Believing that any annoying characteristic is purely down to an age group is pretty offensive. Generation is no better a guide to behaviour than astrology.