People are always reluctant to take action. It's so hard to persuade them. Here's a lesson on how to do it, from when I almost ended up losing half an ear to a melanoma.
Facts and logic have never been so irrelevant for persuasion. 5 tips to change people's minds in an era when they construct their own reality from Facebook comments.
The most important words are the ones your staff say to each other when there's no manager there.