Most organisations have people who are deadwood burdens on the payroll. They don't achieve much at all, but they're soooo good at looking busy.

Our whole business was set up with the rule: whatever MBAs would do ... do the opposite of that. It works really well.

Creepy things bosses do, and why obsessive staff surveillance and measurement is actually counter-productive.

Dealing with people who always get swayed by the last person they spoke to.

The most important words are the ones your staff say to each other when there's no manager there.

People love to give you advice. Those with the strongest urge to give it are the last people on earth you want it from. How to avoid Advice Thrusters, dealing with office romance advice, and the art of business ventriloquism.

If you own a new business, you have to do a bunch of menial jobs because you can’t afford the help. Rejoice in that because you’re developing skills that will pay off handsomely later on.