Milkrun is gone, but its founder acted in an honourable way we can all learn from.

If I’d let that fucking airline win, it would have put me in a mood for days and interfered with the rest of my work and general sense of self-worth.

It starts small and boring, then later on, it suddenly starts to pay off on a large scale. Don't be like Alan Joyce.

If your business involves any contact between customers and your people, permanently-employed people will outperform them almost every time.

A question to ask when you communicate with clients is: does this thing I'm saying imply they’re complete idiots?

Gender diversity is an ongoing effort in every industry. But for traditionally bloke-heavy sectors like ours, it's an epic struggle. Here are some strategies we've tried.

Are you willing to invest in gatherings with the sole objective of making people feel good? You should.

If your business runs entirely on documented process, like the MBA people would like, you're not ready for when the Nazis turn up. Here's a better, simpler, quicker way to make decisions in your business.

It's an essential skill a lot of would-be entrepreneurs don't know about. Don't get run over by the no-cash bus.