The most successful business people I know have one trait that's kinda the last thing you expect.
The idea that management is awesome and should always be obeyed is strange and old in 2023.
You'll be much more charming if you don't use two words that people love to use, thinking they're helping.
We just spent close to 6 figures making some new ads, and it's not for the reasons you think.
It is a sweet feeling meeting new staff you didn't hire, didn't train, and they're carrying on the mission you started.
The most awful conversation I've ever had with a business partner.
Want to know how to remember things more easily? To step above the daily grind of to-do lists and find out what's really important to you?
How not to execute a rebrand. Musk has a genius track record, but now he's a man with nobody telling him what he needs to hear.
Human Group's owner just got 15 years' jail for her $19M scam. Some event industry friends talk about their firsthand experiences.
Milkrun is gone, but its founder acted in an honourable way we can all learn from.
If I’d let that fucking airline win, it would have put me in a mood for days and interfered with the rest of my work and general sense of self-worth.
If your business involves any contact between customers and your people, permanently-employed people will outperform them almost every time.
A question to ask when you communicate with clients is: does this thing I'm saying imply they’re complete idiots?
Gender diversity is an ongoing effort in every industry. But for traditionally bloke-heavy sectors like ours, it's an epic struggle. Here are some strategies we've tried.
It's an essential skill a lot of would-be entrepreneurs don't know about. Don't get run over by the no-cash bus.
We all have these legacy relics. You can't see them any more, but customers can.
Their products are powerful compliment magnets, but you must be prepared for some tough love
If you have constant staff churn, you'll pay through the nose in recruitment, training and new-staff mistakes.
Two Code Red alerts that make us run away from angel investments as soon as we see them
If your people have had a few too many and they're all standing on a table with linked arms singing Horses, that is a great sign for the future of your business.
Look behind Elon Musk's behaviour at Twitter and you'll find the real villains: the leaders who sold out their staff and took all the cash.
How four people have created great businesses using hyper-specialisation. It's a great way to make customers love you.
Nothing against Navy SEALS, but my job doesn’t involve much amphibious warfare. Neither does yours. Give it a rest, white collar office guys.
How would redesign your business if you got taken out for 2 months? It's the key to getting your business past the cottage industry stage.
Please don’t start new businesses in areas you know nothing about.
Do you or your staff suffer from Consequence Blindness? And why over-reliance on automated customer surveys could put your business in deep trouble.
Most business inspo is about where you’re going and what you're going to get. The riches. The power. But in many ways the early years are the most fun.
So you think you're a badass business rebel. You want to stand out from the boring crowd. But is your rebellion just a different type of conformity? And will it cost you money?
One of the burdens of business is overcoming the lifelong legacy of lies, from others who got to your customer before you. Some thoughts on how to overcome that.
Does more website information mean more sales? Or is it a distraction, burying your core advantages beneath a mountain range of generic info-spam?
Week one of Undisruptable in Advice Column Mode. How do you plan future office space with remote work and the need to keep everyone happy in a skills shortage. Plus: swaggering fools who can't recognise that advice is for them.
It’s a business model that seems to have cherry-picked all the worst, hardest, most expensive elements of running a business.
I’m going to switch the blog to Advice Column Mode soon, send me your curliest questions.
People are always reluctant to take action. It's so hard to persuade them. Here's a lesson on how to do it, from when I almost ended up losing half an ear to a melanoma.
Don't be a product that people only buy once. How to make marketing a force for honesty and profitability in your business instead.
He is the Great Anecdote Repackager, standing on the shoulders of actual achievers, the Andre Rieu of leadership.
Most businesses could radically lift their profit margins, but choose not to. Because they think short term, and believe two big myths about marketing.
Hey it works for Elon Musk. 6 essential theatre rules that apply right across the world of business. Each will help you stand out and get remembered.
You need a lot less management than managers would have you believe. Our entire approach is: better people on the front line, as little management as possible.
The big breakthrough moment for your business is finding someone you trust to handle 80% of stuff the way you would.
Inflation is on the march. Here's why you need to act now on your pricing to stop your margins going backwards.
Finding great up-and-comers is vital and one of the great pleasures of business. Here's the one characteristic to help you spot future stars.
Early on in your business, you will do humiliating new business pitches. Here are two of our worst, and why it was good for us long-term.
How to avoid customer complaints as skills shortages hit, and why we all have a duty to be nice to trainees.
Business book smackdown time. This week, The 10X Rule vs Parkinson's Law. One has made me a lot of money, and the results might surprise you.
Undisruptable will see its first international release later this year and it's not in a country you'd expect.
Payment terms are in the top 5 disciplines for SMEs, yet most people are terrible at it.
Other people's jobs are harder than you think. When you use these phrases, it reveals you underestimate other people, and that leads to bad decisions.
A supplier cut off our entire cash supply for trading illegally except we weren't. How their mistake could have killed our business, and how to manage weird risks that can take you down.
I've just been through home loan hell after buying a place up the coast. I've learned a lot and here it is.
The Great Resignation is here: 40% of workers want out of their current job within six months. Here's how to turn it your advantage.
We've all worked with them. Here's what to do when you end up working with liars and fantasists.
Time to share our investment secrets that are not really secret and are probably wrong for you.
JobKeeper was great policy, then it became a snouts-in-the-trough free-for-all, as Australia’s Least Needy helped themselves to free money.
How can a few short words become a powerful competitive edge? This week we look at opportunities most companies ignore, to make customers like you.
It seems so obvious, yet so many people are oblivious to the Grand Canyon gap between the knowing and doing sides of their business life.
The reviews are in and they are very good.
Hey I was young and stupid. Here’s a simple yardstick to guide your behaviour when your age starts with a 2 or more
Your business isn't a TV show, and Celebrity Apprentice isn't business. But there's still lots to learn from Lord Sugar's show.
Undisruptable is through a 6 month edit and off to press. Here's some interesting things I learned through the whole publishing process.
Lots of customers aren’t as good at using your product as you expect. You have the specialist skills. Customers like me don’t. We can be stupid, distracted, impatient, half-drunk, or all those things.
Yes you're stressed and nervous but don't hit 2022 and realise you missed some of the biggest opportunities of your business life.
Make all the grand strategies you like but your staff's informal communication habits can cancel your plans. Open management is the answer.
An amazing tech breakthough, but as tech replaces your identity with avatars, what do you build your reputation on?
Why do regular businesses deliver on their safety and financial duties to staff, while global tech companies like UberEats just ignore them? With fatal consequences.
You don't need to be a pushy extrovert hustler to achieve greatness and make a lot of people's lives better.
Why a lot of people need to harden the fuck up about their workplace stress right now. And why pivots are a media myth.
3000 laid-off Virgin airline workers get a photo autographed by Richard Branson. It's a tone-deaf dick move in a terrible year. Sometimes the best marketing is: no marketing.
Most people treat LinkedIn like a video game, focused only on the high score. Some counter-intuitive ways to get better results.
Gen Z are calling out millennials for saying 'adulting' and they are right. This week, how to be an adult, and why it's a valuable skill in any situation.
My real-life teenage crime exploits, and how Black Lives Matter has taught me that I need to do a whole lot better.
Laying people off is a gut-wrenching experience for anyone who likes their staff. If you have to do it, some points to consider.
How my friend got a sales strike rate of 60% using interesting things in a box rather than the usual spam.
Some semi-patriotic Australia Day thoughts.
You're going to have to do some calls. Phone calls. Here's a technique to make them less stressful for you and your clients.
Most organisations have people who are deadwood burdens on the payroll. They don't achieve much at all, but they're soooo good at looking busy.
Sure the De Rucci bed guy makes every trip to the airport a nightmare but we can all learn from his ominous presence.
Lessons from Apple, Tesla or Nike can be too intimidating for small/medium biz. Here’s a marketing case study that cost about $7500 and really established us when we were a small outsider brand.
Restaurants and cafes have a casualty rate right up there with John Wick movies. Why is that?
Every terrible job you have is coding in skills that will last the rest of your life. Embrace it. Five essential lessons I learned as a lowly amusement ride operator.
The decor, processes and technology that make your business look like the one that turned up to the party in Crocs.
How do you get attention when everyone just wants to look at hot people holding up random products?
Creepy things bosses do, and why obsessive staff surveillance and measurement is actually counter-productive.
As almost everything becomes digital, physical objects can become a standout marketing tactic.
Everyone thinks of marketing as something for customers, but the effect on your own staff can be just as important.
Sometimes bigger isn't better. Shoes of Prey had a great, sustainable business. Then they took the unicorn bait.
Using a tarot reader to make your business decisions seems insane. But it's still better than what a lot of people do: make no decisions at all.
Growth risks swamping people in process. If you hire good people, they do good work. They don’t need a ton of process.
Actually delivering for the customer is the strongest way to build your brand, and for that, sales and operations must learn to get on.
A cheapskate dick-move that will have your staff looking for a new, better job in January.
You're winning big now, but you're one client move away from having nothing. You need more clients even if it shrinks your business.
Yet more new product ideas that come from being ripped off and annoyed by existing products.
"Common sense is, well, just common sense in that you shouldn’t lick exposed power wiring or give Facebook your phone number. But in business, it's the enemy of new ideas."
Asking the people around you for advice on marketing is a fast-track to mediocrity. Ignore them and talk to your customers.
You can waste years following confident tips from business gurus and motivators that turn out to be nonsense.
One of the handiest things I ever learned came from a chance meeting with author Bryce Courtenay when I was a clueless wannabe. His one tip fixed a ton of rank amateur moves I was making.
"Store staff were abused. One got grabbed by the throat. Those aren’t people you should pander to. Those are people you should ban from your store."
Design has ferocious powers to ratchet up your ROI, particularly long term. Here’s why.
Essential business hotel travel tips. Take the infallible test to see if you're a good or bad person. Secrets of the upgrade, and more.
8 airport and flight characters that make life a nightmare for the frequent business traveller. And how much is too much business travel?