The DIY mindset runs deep in the small and medium business world. In the long-term, not paying experts will cost you.
Most people get nowhere because they risk nothing. They’re afraid of mistakes and what people might think. In 2020 you can get away with it.
Governments seem unaware any other industry exists. So tradies get subsidised despite being unaffected by COVID-19.
Make all the grand strategies you like but your staff's informal communication habits can cancel your plans. Open management is the answer.