"Witty, clever and extremely relevant in these godforsaken Zoom times." Zoë Foster Blake
Book on sale now from Penguin Random House.
Before you can do a great presentation, grasshopper, you must do presentations so horrifying you leave the room and Google “how to get new identity”.
And why customer satisfaction surveys are the new spam.
Good front-line people are the essence of all that’s positive about a brand. Marketers: make sure they're not embarrassed delivering your brand message.